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Movie import on Windows not working

Posted by Herbert Kosch on February 7, 2017 at 8:49am

Hi Guys

I searched a little bit and maybe overlooked the answer so i am asking in here.

I tried to import a .mov file in SA5 on Windows 7 without luck. Nothing happens.

Then i converted the same video to .mp4 and tried to import it. Again nothing. Both videos opening and played without problems in Quicktime for Windows.

What do i make wrong. Enlighten me please.

Another issue is driving me also crazy. Masking. I have a portrait where i try to mask out the face. But when i apply a action on it the mask gets ignored or isn`t there anymore.

Can some good soul give me a step by step tutorial please ?

Thank you in advance for your help !!

Herbert

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Replies

  • Synthetik February 7, 2017 at 11:29am

    You should interact with tech support regarding your movie file issue. You can file a tech support incident if you haven't already.

    Regarding masking. Are you using masking in a paint action sequence? you need to set the Mask Playback option in the PASeq Editor control panel to On if you want your paseq to playback the status of canvas masking recorded for each individual action step when the paseq plays back.

    If you want an entire paseq to only work in a masked area, then you would leave mask playback turned off, and make sure the mask checkbox in the main operation toolbar is on when you play the paseq.

    we have a good tutorial tip on this i would point you at, but the technical documentation on our new website is currently down due to technical issues associated with the website.

    • Synthetik > Synthetik February 7, 2017 at 11:46am

      Here's the PASeq editor control panel i was referring to above.

      2472685237?profile=original

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