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SA4 Won't launch on Windows 7

Posted by Carol Ross on February 14, 2013 at 3:33pm

SA4 Worked fine for months on my PC Desktop (Windows 7), but I just tried to launch it again and I can't get it to start.  I restarted a couple of times and even tried to re-download the program.  It downloads, but never opens.  Any ideas on what to try next?  P.S. I LOVE this program!!!

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  • Synthetik February 14, 2013 at 5:28pm

    Submit a request on our helpdesk at

    https://synthetik.zendesk.com/home

    include your serial number if you know it, the version you are running, and any other information about what is happening, and our tech support team will help you get up and running again.

    • Carol Ross > Synthetik February 16, 2013 at 8:42pm
      Thanks John for your quick reply! After uninstalling and reinstalling a bunch of things, I found out that it was Constant Guard, a security suite add on from Comcast, that was blocking it. It used to be ok with Constant Guard but not any more. So I uninstalled Constant Guard and it starts up just fine. :) Yay!!!!!!
      • Synthetik > Carol Ross February 17, 2013 at 10:42am

        I can understand why PC people are especially concerned about virus issues. But to be honest, the pc virus check programs are oftentimes worse than the problems they are supposed to be checking for. Many of those companies also have a business model similar to mob racketeering, where they try to extort money from software companies in exchange for them not shutting down their programs.

        • Carol Ross > Synthetik February 20, 2013 at 7:32pm
          Thanks Again John! Not sure what Constant Guard was supposed to do. Comcast recommended installing it along with Norton a while ago. When this problem started, I got on a Comcast forum and saw a lot of people were having problems with Constant Guard. The tech guy recommended uninstalling it, I think they tried to extort from one too many companies. Well they're gone and you're back! WHooooo Hoooo!
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