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SA will not open its friggin main window... grr...

Posted by Mikael on October 9, 2007 at 9:01am
Hello, I have a simple question which might not be SA related, as it could be my computer buggering up somehow. -When I begin SA, I select a new source image, but none of my media will open at all. -The program seems to stop, as it doesn't open the image (or clip) and just idles. -I check (cmd+opt+esc) to see what's up, and SA is active, but totally unresponsive. -None of the preferences or menu commands seem to help. I am not really a new user, though it is my first time posting. I have about a year's SA experience and this is the first time things have gone awry in this way. Any help would be great, thanks so much. this_is_sash@hotmail.com if an e-mail works best.

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  • Synthetik October 9, 2007 at 9:32am
    It's possible you have a bad preference file for some reason. Try removing your Studio Artist preference files before launching. The are located in /Users/yourname/Library/Preferences/ and could include the files StudioArtistSettings and SArtistPref and the StudioArtist.plist file for your version of studio artist. Drag these files into the trash and then start up studio artist.

    As a test it's also a good idea to try opening one of the images in the folder 'a few source images' we provide with studio artist to make sure there isn't a problem with the particular image you are trying to open (large or perhaps a raw camera format?).
    • Mikael > Synthetik October 9, 2007 at 10:37am
      Unfortunately, I am opening old work files, so I don't know why it's not jiving. They're just normal jpegs & movs. After deleting the files you mentioned I tried running it again, though I didn't reboot. Anyways, it hasn't worked, I might just reinstall once I get my disk back from my coworker.

      Thanks for the quick reply!
  • Mikael October 9, 2007 at 11:13am
    This turned out to be an easier trouble than seemed... the last setup of this computer had a second screen, and so studio artist was nestled just out of sight, and I had never cycled through the windows until just a while ago... duh.

    anyways, the advice you sent will be remembered. thanks!
    • Synthetik > Mikael October 9, 2007 at 11:56am
      Glad the issue was that simple. Yes, you do need to be aware of second windows if you used them in the pst since studio artist saves the last state of your windows and palettes in it's settings file and then reuses those positions the next time you run the application. You can import the default workspace preset to reset all of that if you ever run into trouble, so that's another thing to keep in mind for troubleshooting in the future. The default workspace presets resets all the windows to be small and positioned on the main monitor, its the default configuration you see the very first time you start up studio artist.
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