not able to use inspire in evolution editor

[Donna Kuhn]

sa shuts down as soon as i click on inspire. i've been able to use this in catalina before. anything i can try?

[Synthetik Software]

I'm not aware of any problems. So:

Please open a tech support ticket at synthetik.com (under the support menu), and when you describe the problem there, please attach the crash log so we can take a look at it to see what is going on.

[Donna Kuhn]

ok, thank you.

[Synthetik Software]

We found out what was going on.  An old Studio Artist folder somehow got into the Preset folder itself.  Remove it and the problem went away.

It points out some work we should do under the hood to deal with any potential problems like this.  So it's on our endless 'to do' list now.

[Donna Kuhn]

i sent you an email saying the problem went away when i took the sa4 folder away. i have other types of presets with the same folder that work fine. thank you.

[Synthetik Software]

Yes, thank you so much for passing back that info.  I was posting it here for anyone else who runs into this issue.